Returns Policy

Product Returns

Our policy lasts 30 days. If 30 days has gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a full return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item,
please send us an email to bookings@theskincode and send your item to; The Skin Code, 4 Ridge Street, North Sydney, NSW, 2060.

Shipping policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will also receive a shipping/dispatch notification when your order has shipped.

Shipping options:

Orders over $250 - Free Standard Shipping
Regular Shipping - $12
Express Shipping -$15
Pick up In-Store: Free